Shipping policy

Shipping Policy

Last updated: September 16, 2026

This Shipping Policy describes how orders placed through Veyra Labs are processed and delivered.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Processing times may be longer during product launches, promotional periods, holidays, or periods of unusually high demand.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

Veyra Labs currently ships to addresses within the United States.

We do not currently ship to P.O. boxes, APO/FPO addresses, or international destinations unless these options are displayed as available during checkout.

Shipping Rates

Available shipping methods, estimated delivery times, and applicable charges are displayed at checkout before payment.

Shipping rates may vary based on your delivery address, selected shipping method, order value, and current promotions.

Estimated Delivery Times

After your order has been processed, standard delivery typically takes 3–7 business days.

Delivery estimates begin when the carrier receives your package and do not include order-processing time.

Shipping times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our control.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking link.

Tracking information may take up to 48 hours to update after the carrier receives the package.

If you have not received a shipping confirmation after the normal processing period, contact us at support@veyralabs.us.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately at support@veyralabs.us. We cannot guarantee that an address can be changed after an order has entered processing.

Veyra Labs is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an address error, refusal, or failure to collect it, additional shipping charges may apply before it can be reshipped.

Lost or Delayed Packages

If your tracking information shows no movement for more than 7 business days, contact us at support@veyralabs.us so we can assist you.

Carrier delays do not automatically qualify an order for a refund while the package remains in transit.

If a package is confirmed lost by the carrier, we will review the order and arrange a replacement or refund where appropriate.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

  1. Check around the delivery location and with members of your household.

  2. Check with neighbors, your building reception, or mailroom.

  3. Allow 24–48 hours, as carriers occasionally mark packages as delivered before final delivery.

  4. Contact the carrier using your tracking number.

If the package remains missing, contact us at support@veyralabs.us. We will review the situation, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us at support@veyralabs.us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the shipping packaging and label

Once verified, we will arrange an appropriate replacement or refund.

Order Changes and Cancellations

We process orders quickly. If you need to modify or cancel an order, contact us as soon as possible at support@veyralabs.us.

We cannot guarantee changes or cancellations after an order has entered processing or shipped.

Contact Us

For questions about shipping or delivery, contact us at:

Veyra Labs
Operated by Millesime LLC
254 Chapman Road
#16246
Newark, DE 19702
United States

Email: support@veyralabs.us